Shipping & Exchanges
Unfortunately we do not ship outside of North America at this time.
Orders are shipped via Canada Post. You will receive a shipment confirmation email with tracking information as soon as your order is shipped. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can ensure your order is delivered on time, Te Koop cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
- Orders shipped to the U.S. may take anywhere between 5-10 business days to ship once processed.
- Orders shipped outside Ontario may take anywhere between 3-6 business days to ship once processed.
- Orders shipped within Ontario may take anywhere between 2-5 business days to ship once processed.
If your order is placed after 3pm, it will be processed the next day and sent out for delivery.
Returns and Exchange
- In-store purchases can be returned or exchanged within 30 days.
- Online purchases can be returned or exchanged within 60 days.
Purchases made in-store at Te Koop can only be returned or exchanged in the store at 421 Queen St. West. All products must be in unused, resalable condition. Purchases MUST be accompanied with proof of purchase. Refunds are not possible past 30 days. For purchases made during the Holiday season (November 1-December 24), exchanges can be made within 60 days.
Products must be in the condition you received them and in the original plastic bag. You may bring the item back to 421 Queen St. West in Toronto along with your receipt OR you may mail it back to us rewrapped in shipping safe packaging with a copy of your receipt and a note indicating whether you would like a refund or an exchange made.
The shipping carrier you use to return merchandise to our online returns address (Canada Post, UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Te Koop is not responsible for lost return packages. Please note that you are responsible for the shipping cost if there is no defect in the product*.
Returns can be shipped to:
Te Koop Online
421 Queen Street West
M5V 2A5, Canada
Taxes will be refunded for returned merchandise; shipping and handling charges will not be refunded. You are responsible for return postage costs.
It may take 4-5 business days for your return to reach Te Koop. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. You will receive a confirmation email that your purchase was refunded. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Here at Te Koop, we offer a 1 year warranty from the date of purchase for any of our items that may be considered a manufacturer defect. Items must be accompanied by proof of purchase.
If you have an issue with your purchase, please give us a call /email, or bring the item back to our location in Toronto and we can have the item replaced or repaired.