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Frequently Asked Questions
How do I cancel or change my order?
Call us at (416) 348-9485 or send us an email to sales@te-koop.ca
Where do you ship to?
We ship to Canada and United States.
What methods of shipping do you offer?
We offer expedited and express shipping within Canada via Canada Post and standard shipping via USPS to United States.
What's the cost and timeline for shipping?
Within Canada,
Standard shipping: $4.95 (1-5 business days) *
Express shipping: $14.95 (1-3 business days)
*Orders over $100 qualify for free shipping
To United States,
Standard shipping: $14.95 (7-14 business days)
What is your return policy?
For online orders, you have 60 days from the day you receive your order.
In store purchases must be returned in 30 days.
The product(s) must be returned unused and with the original tags and packaging.
How do I return my order?
You can either return it in store or mail it back to us.
The cost of returning your order via mail is at your own expense.
Can I return a sale item?
All sale items less than 50% off can be returned.
Items 50% off or more are FINAL SALE.
What is your warranty policy?
All items purchased from Te koop are covered by our 1 year warranty policy for manufacturing defects only.