Refund Policy

Returns and Exchange

  • In-store purchases can be returned or exchanged within 30 days.
  • Online purchases can be returned or exchanged within 60 days.


Purchases made in-store at Te Koop can only be returned or exchanged in the store at 421 Queen St. West. All products must be in unused, resalable condition. Purchases MUST be accompanied with proof of purchase. Refunds are not possible past 30 days. For purchases made during the Holiday season (November 1-December 24), exchanges can be made within 60 days.

Online Orders

Products must be in the condition you received them and in the original plastic bag. You may bring the item back to 421 Queen St. West in Toronto along with your receipt OR you may mail it back to us rewrapped in shipping safe packaging with a copy of your receipt and a note indicating whether you would like a refund or an exchange made.

The shipping carrier you use to return merchandise to our online returns address (Canada Post, UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Te Koop is not responsible for lost return packages. Please note that you are responsible for the shipping cost if there is no defect in the product*.

Returns can be shipped to:

Te Koop Online
421 Queen Street West
Toronto, Ontario
M5V 2A5, Canada

Taxes will be refunded for returned merchandise; shipping and handling charges will not be refunded. You are responsible for return postage costs.

It may take 4-5 business days for your return to reach Te Koop. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. You will receive a confirmation email that your purchase was refunded. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Final Sale

Items marked with “UP TO 70% OFF” tag are considered Clearance items.

- Clearance Items are excluded from all promo codes
- Clearance Items are Final Sale - no returns, exchanges or store credit

Price Adjustments

We do not offer price adjustments on previous purchases.

Warranty Policy

We offer a 1-year warranty for most items from the date of purchase for any of our items that are considered to have a manufacturer defect. Items must be accompanied by proof of purchase.

Exceptions to this are the brands; QWSTION and INCASE which deal with warranty issues themselves.

If you have an issue with your purchase, please give us a call /email, or bring the item back to our location in Toronto and we can have the item replaced or repaired.

In accordance with some of the Brands we carry, we reserve the right to repair if possible, any item that is covered under our Warranty policy.