Shipping & Returns
Orders over $100 value (before tax and discounts) will qualify for FREE SHIPPING with Canada Post Expedited Ground delivery service.
Orders are shipped via Canada Post.
You will receive a shipment confirmation email with tracking information as soon as your order is shipped.
We do not ship on Saturdays, Sundays, or holidays.
While we will do all we can ensure your order is delivered on time, Te Koop cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
- Within Ontario: 2-5 business days
- Outside Ontario: 4-6 business days
- To the U.S.: 5-10 business days
If your order is placed after 11am, it will be processed the next day and sent out for delivery.
RETURNS AND EXCHANGES
- In-store purchases can be returned or exchanged within 30 days.
- Online purchases can be returned or exchanged within 60 days.
Products must be in the condition you received them and in the original plastic bag. You may bring the item back to 421 Queen St. West in Toronto along with your receipt OR you may mail it back to us rewrapped in shipping safe packaging with a copy of your receipt and a note indicating whether you would like a refund or an exchange made.
The shipping carrier you use to return merchandise to our online returns address (Canada Post, UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Te Koop is not responsible for lost return packages. Please note that you are responsible for the shipping cost.
Returns can be shipped to:
421 Queen Street West
M5V 2A5, Canada
Taxes will be refunded for returned merchandise; shipping and handling charges will not be refunded. You are responsible for return postage costs.
It may take 4-5 business days for your return to reach Te Koop. Once it is received and inspected (usually within 72 hours) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. You will receive a confirmation email that your purchase was refunded. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Purchases made in-store at Te Koop can only be returned or exchanged in the store at 421 Queen St. West. All products must be in unused, resalable condition. Purchases MUST be accompanied with proof of purchase. Refunds are not possible past 30 days.