Legal & Privacy
What we collect
We may collect the following information:
- Contact information including E-mail address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 421 Queen Street West Toronto, Ontario.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
Ownership and Copyright
This web site is owned and operated by Te Koop. Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, audio and video clips and software is the property of or licensed to Te Koop and/or www.Te-Koop.ca (collectively, "Te Koop") and is protected by Canada, United States and international copyright trademark and database rights laws.
Use of Web Site
Te Koop's web site(s) and content are intended solely for personal and non commercial use by visitors and on-line shoppers. Any use of any Te Koop web site or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any Te Koop web site. However, you may download, electronically copy and print any of the content of a Te Koop web site for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any Te Koop web site in any manner that may be harmful to the operation of the web site or its content.
If you access or use any Te Koop web site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. Te Koop does sell products for children, but only sells them to adults who can purchase with a credit card. If you are under 18 years old, you may use Te Koop only with the involvement of a parent or guardian. Te Koop reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion.
Comments and Suggestions
We appreciate hearing from our customers and welcome your comments and suggestions regarding Te Koop's web site(s) and the products offered for sale by Te Koop, provided that such comments and suggestions are not illegal, obscene, threatening, defamatory, invasive of privacy, infringements of intellectual property rights or otherwise objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any comment or suggestion.
If you do submit comments or suggestions, you should be aware that Te Koop's policies do not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those that we have specifically requested. Te Koop values your feedback on our products and our service but requests that you be specific in your comments and not submit creative ideas, inventions, suggestions or materials. Any feedback, comments or suggestions that you do send to Te Koop will become the property of Te Koop and shall not be subject to any obligation of confidentiality on the part of Te Koop. Te Koop shall not be liable for any use or disclosure of any such feedback, comments or suggestions. Te Koop shall be entitled to unrestricted use of any such feedback, comments or suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person who submitted the information.
Te Koop makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your computer monitor, will affect the colours that you actually see on your screen. Te Koop cannot guarantee that your monitor's display of any product colour, texture or detail will be accurate. In addition, Te Koop does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. If a product offered by Te Koop is not as described, your sole remedy is to return it in unused condition.
Te Koop's web site(s) contain links to web sites that are not maintained by Te Koop. We try to include links to only those web sites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any web sites other than our own and cannot guarantee that such web sites will not change without our knowledge. The inclusion of a link in this web site does not imply Te Koop's endorsement of the web site. If you decide to use any links to access other web sites, you do so at your own risk.
Disclaimer of Warranties and Limitation of Liability
THE MATERIALS AND INFORMATION PROVIDED BY TE KOOP ON ANY OF ITS WEB SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TE KOOP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE(S) OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE(S). YOU AGREE THAT YOUR ACESS TO, AND USE OF ALL TE KOOP WEB SITES(S) IS AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, TE KOOP DISLCAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TE KOOP DOES NOT WARRANT THAT ITS WEBSITE(S), ITS SERVERS, OR EMAIL SENT FROM TE KOOP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TE KOOP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that Te Koop is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you nay have additional rights. However, in no event shall Te Koop's aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to Te Koop by you for accessing Te Koop's web site(s).
Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate federal or state court located in the province of Ontario, Canada.
Te Koop's web site(s) are operated by Te Koop from its offices in Toronto, Ontario, Canada. Te Koop makes no representations that the contents of any of its web site(s) are appropriate or available for use in other locations. Visitors who choose to access any Te Koop web site from other locations do so on their own initiative and are responsible for compliance with applicable local law.
Once again, we thank you for your interest in Te Koop. We hope that your experience at any Te Koop web site is enjoyable.
Frequently Asked Questions
How do I cancel or change my order?
Call us at (416) 348-9485 or send us an email to firstname.lastname@example.org
Where do you ship to?
We ship to Canada and United States.
What methods of shipping do you offer?
We offer expedited and express shipping within Canada via Canada Post and standard shipping via USPS to United States.
What's the cost and timeline for shipping?
Standard shipping: $4.95 (1-5 business days) *
Express shipping: $14.95 (1-3 business days)
*Orders over $100 qualify for free shipping
To United States,
Standard shipping: $14.95 (7-14 business days)
What is your return policy?
For online orders, you have 60 days from the day you receive your order.
In store purchases must be returned in 30 days.
The product(s) must be returned unused and with the original tags and packaging.
How do I return my order?
You can either return it in store or mail it back to us.
The cost of returning your order via mail is at your own expense.
Can I return a sale item?
All sale items less than 50% off can be returned.
Items 50% off or more are FINAL SALE.
What is your warranty policy?
All items purchased from Te koop are covered by our 1 year warranty policy for manufacturing defects only.