All products purchased from Te koop are covered by our 1 year warranty from the date of purchase.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

Items MUST be accompanied by proof of purchase.

If you have an issue with your purchase, please contact sales@te-koop.ca or bring the item back to our location in Toronto with your receipt and we can have the item replaced or repaired.

Greater Toronto Area: 1 to 2 business days.

Within Ontario outside the GTA: 2 to 3 business days.

Outside Ontario within Canada: 3 to 5 business days.

To the United States: 7 to 10 business days.

*All orders are shipped from our store location.

**Orders placed after 11am EDT will ship the following business day

Free shipping on orders $50+ (before discounts & tax)

Standard shipping: $4.95 (1-5 business days) *

Express shipping: $14.95 (1-3 business days)

Standard USPS shipping: $14.95*

*Orders shipping to United States do not qualify for free shipping.

Orders within Canada are shipped via Canada Post Expedited Shipping.

Orders to United States are shipped via USPS.

You will receive a shipment confirmation email with tracking information once your order has shipped.

We do not ship on Saturdays, Sundays, or Holidays.

While we do all we can to ensure your order is delivered on time, Te Koop is not held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

We offer express delivery to orders within Canada.

Express shipping is generally 1-3 business days.

In-store purchases can be returned or exchanged within 30 days of the purchase date for a full refund. 

Online purchases can be returned or exchanged within 60 days of the date you received the order for a full refund excluding shipping costs.

Return shipping costs are not covered by te koop.

Purchases must be returned in original condition, unused and with the original tags and packaging. 

Mail it back to us rewrapped in shipping safe packaging with the packing slip and a note indicating whether you would like a refund or an exchange made.

Please note, we do not offer free return labels.

The shipping carrier you use to return the order (Canada Post, UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Te Koop is not responsible for lost return packages.

You are responsible for the return shipping cost.

Returns can be shipped to:

Te Koop
421 Queen Street West
Toronto, Ontario
M5V 2A5, Canada

Taxes will be refunded for returned merchandise; shipping and handling charges will not be refunded. 

Once we receive your return order, your refund will be processed and automatically applied to your original method of payment within 7 days. You will receive a confirmation email that your purchase was refunded.

You may return your order in store, located at 421 Queen St. West in Toronto

We will happily help you process an exchange within 60 days of receiving your online order.

The order will need to be returned to us in its original condition and packaging.

Please contact sales@te-koop.ca for assistants. 

All orders can be tracked online.

Once we ship your order, we will send you a shipping confirmation email with a tracking link attached.

If you have any issues regarding the delivery of your order, please contact sales@te-koop.ca

Please contact sales@te-koop.ca as soon as possible.

We offer in store & online gift cards.
In store gift cards can be purchased in store.
Online gift cards can be purchased here.