Return Policy

In-store purchases can be returned or exchanged within 30 days of the purchase date for a full refund. 

Online purchases can be returned or exchanged within 60 days of the date you received the order for a full refund excluding shipping costs.

All items must be returned in the original condition you received them, unused and with the original tags and packaging. 

How To Return An Online Order

You may return your order in store, located at 421 Queen St. West in Toronto

OR

you may mail it back to us rewrapped in shipping safe packaging with the packing slip and a note indicating whether you would like a refund or an exchange made.

Please note, we do not offer free return labels.

The shipping carrier you use to return the order (Canada Post, UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Te Koop is not responsible for lost return packages.

You are responsible for the return shipping cost.

Returns can be shipped to:

Te Koop
421 Queen Street West
Toronto, Ontario
M5V 2A5, Canada

Taxes will be refunded for returned merchandise; shipping and handling charges will not be refunded. 

It may take 4 to 7 business days for your return to reach Te Koop. Once it is received and inspected (within 24 hours) your refund will be processed and automatically applied to your original method of payment within 7 days. You will receive a confirmation email that your purchase was refunded. Please note that depending on your credit card company, it may take an additional 4 to 10 business days to see the refund reflected in your account.

Exchanges

We will happily help you process an exchange within 60 days of receiving your online order. The order will need to be returned to us in its original condition and packaging. Please contact sales@te-koop.ca for assistants.