RETURNS
All items are eligible for return unless marked as FINAL SALE.
In-store purchases can be returned or exchanged within 30 days of the purchase date for a full refund.
Online purchases can be returned or exchanged within 60 days of the date you received the order for a full refund excluding shipping costs.
Return shipping costs are not covered by te koop.
Purchases must be returned in original condition, unused and with the original tags and packaging.
All items are eligible for return excluding items 50% off or more.
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Te koop
Customer Service
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Location & Store Hours
Downtown Toronto
421 Queen St West
Store Hours:
Monday - Saturday: 11:00am - 7:00pm
Sunday: 11:00am - 6:00pm
Simply mail back your order to us rewrapped in shipping safe packaging with the packing slip and a note indicating whether you would like a refund or an exchange made.
The shipping carrier you use to return the order (Canada Post, UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Te Koop is not responsible for lost return packages.
You are responsible for the return shipping cost.
Returns can be shipped to:
Te Koop
421 Queen Street West
Toronto, Ontario
M5V 2A5, Canada
Taxes will be refunded for returned merchandise; shipping and handling charges will not be refunded.
Once we receive your return order, your refund will be processed and automatically applied to your original method of payment within 7 days. You will receive a confirmation email that your purchase was refunded.
You may return your order in store, located at 421 Queen St. West in Toronto.
We will happily help you process an exchange within 60 days of receiving your online order.
The order will need to be returned to us in its original condition and packaging.
Please contact sales@te-koop.ca for assistants.
$10 re-stocking or re-shipping fee
Please ensure your shipping address is entered completely and accurately, including any apartment, unit, or buzzer number. If the package is undeliverable due to the incomplete shipping address, it is the responsibility of the party that entered the incorrect or incomplete shipping information. If the package is returned to us, we can re-send the package again if the responsible party agrees to pay $10 for the additional shipping costs. All unclaimed or undeliverable packages that are returned to us will be subject to a $10 restocking fee.