My wife uses this bag for work. She carries a 13 inch laptop, charger, multiple file folders, large water bottle, lunch and small items that would normally be in her purse. After a week of use, it has worked beautifully. The large inner pockets on either side open and close nicely, keeping the items in the poker nice and snug when in use, and out of the way when nothing is in it. The laptop pocket coins have gone half an inch deeper to fit a 13 inch laptop. Seems like it was made for a tablet. It’s difficult to zip up the bag with a 13 inch laptop. The grip on the handles help to keep the bag on shoulder. Took off a star just because they could have made a slight adjustment to fit a 13 inch laptop as well as the fact that you really can fit much in the bag if you want to zip it up.
Overall, the bag is perfect for what she needs.